Hi! I’m Gary. Welcome to my site. So a little bit about me. I’ve worked in a call center environment since September 1999. I still remember my first call center interview as I applied to work as a customer service rep for 1-800 CONTACTS with 6 other people in a group interview. Over the years, I slowly worked my way up until I became the manager of my own team. I left there after 7 years and started as a manager of another customer service department.
I must admit, I feel blessed for never having worked in a call center that I would call the typical call center (no fun, high volume, high turnover type of place). I’ve worked in places where they put the employees first and make what could be a really really crappy job a whole lot of fun.
In the time I’ve worked in call center, I’ve had a lot of success and a lot of failures when it comes to make the environment fun. At my little space in this world wide web, I hope to impart some of my successes and well as my failures on what works and doesn’t work. Maybe tell some stories and hopefully get some ideas from you all too.
Call Center Fun 